Frequently asked questions
Common questions about PulsVault — recovery, data export, breaches, simultaneous access, supported platforms, and account deletion.
Security & privacy#
Can PulsVault read my data? Not your secrets. Passwords and every other field marked secret, your Notes and your file attachments are encrypted and decrypted on your device with keys we never receive. Item names, tags, remarks and non-secret fields (a username, a website address) are encrypted in transit and at rest on our servers, but we can read them. See zero-knowledge in 2 minutes.
What happens if the server is breached? Attackers get your secrets only as ciphertext, without keys — so they stay encrypted. They would see item names and non-secret fields. The security invariants explain why.
Is my data encrypted in transit and at rest? Yes. Secret fields, Notes and attachments are additionally end-to-end encrypted: they are already ciphertext before they leave your device, on top of TLS in transit.
Access & recovery#
What if I forget my master password? Use your Recovery Key from your Emergency Kit to regain access and set a new password.
What if I lose my Recovery Key and my password? The account cannot be recovered — by design, no one (including PulsVault) can decrypt your secrets without your keys. This is why storing the Emergency Kit safely matters.
Why do I have to "unlock" after signing in? Signing in and decrypting your vault are two separate gates. Unlocking loads your keys into memory for the session.
Using PulsVault#
Can two people use the same vault at once? Yes — share the vault at the right access level. Each person decrypts with their own keys.
Can I export my data? Yes. Use Import & export to export to CSV, JSON, or an encrypted backup.
Which platforms are supported? Web app, mobile apps, and a browser extension for autofill. See Install apps & extension.
How do I share something with someone who doesn't have an account? Send a secure link with an expiry and view limit.
Plans & account#
How do I change plans? See Plans & subscription; compare options in Plan comparison & limits.
How do I delete my account? Under app settings; deletion is irreversible and requires confirmation. Transfer ownership of any shared vaults first. See Delete account.
Still stuck? Visit Troubleshooting or Support.